Frequently Asked Questions

Q. Can I order samples?
A. Yes. Like other suppliers, these are usually charged at cost price, plus postage.

Q. What are your payment terms?
A. New clients pay pro-forma (up front) with their first order. For subsequent orders, payment is 50% at the time the order is placed, with the remaining 50% payable when the order is delivered to the agreed destination(s). Approved clients have a 30-day credit account. Please discuss this with us.

Q. How long will my order take?
A. On average, 15 working days for most of our standard product range. Sometimes we can deliver within 7 working days. Made to order items, including our Di Natale Italian organiser range, will take approximately three to six weeks. Bespoke items from the Far East take up to twelve weeks from design approval to receiving the order. Tell us your requirements and we will give you an accurate delivery date.

Q. Can you deliver my order to several destinations?
A. Yes. You just need to supply the details and quantities to go to each destination. You will find this especially useful if you are exhibiting and you want your order to go straight to the venue.

Q. Where are you located?
A. Our head office is in Lancing, West Sussex. We also have regional offices in Birmingham, Manchester, Essex, Thames Valley and South East. Please contact us to discuss your promotional merchandise and corporate clothing requirements.

Q. Can you design products to our brief?
A. Yes, this is a popular service. Ask to see samples of products and clothing that we have designed. These include corporate staff uniforms, conference bags, diaries, conference planners, leisurewear and much more. If you know exactly what you're looking for, then we will work to your brief and guidelines. If you;re at the 'ideas' stage, let us help you with inspiration and practical guidance.

Q. Can you colour match merchandise to our brand colours?
A. Most items are available in an excellent selection of colours and of course the branding of the product can nearly always be pantone matched to your exact corporate colours.

Q. What types of branding are available?
A. How a product is branded depends on what the product is made of, and its purpose. For example, glassware and metal products are usually engraved. Products with a high fabric content - laptop bags, conference carriers, T- shirts, hats, and clothing are usually screen printed or embroidered. Conference folders, organisers, diaries and CD holders, in man-made materials or leather, can be foil blocked, printed or embossed.

In our catalogue, by each product you will see the recommended branding and how many colours are included in the price. For example, most pens are priced as being printed, one colour. We can quote you prices for full colour, and will always look at your corporate brand and corporate colours.

Q. What is your minimum order?
A. Our catalogue shows the minimum quantity for each item and the corresponding price. For bespoke items, we will tell you the minimum quantities.

Q. Will you create our artwork?
A. Full in-house digital artwork services are available to you at very competitive prices. Talk to us about your requirements.

Q. How should we supply artwork to you?
A. Artwork should be supplied in a vector based format such as Illustrator or Freehand EPS. When sending artwork with text please ensure all type is set to outlines.

Q. How do I place my order?
A. By e-mail or fax. All verbal orders must be followed up in this way. If you work to a purchase order number system please advise the purchase order number that we should quote when invoicing you,.

Q. Can I order a pre-production sample?
A. Yes, in most circumstances against a confirmed order. However, please discuss this with us as all suppliers make a fixed charge for a pre-production sample.

Q. How is my order delivered?
A. By courier. Unless otherwise requested all orders are despatched on either a next-day or three day delivery We can also arrange timed deliveries (10am, 12 noon) and organise special protective packing if your order includes breakable items.

Q. Can you arrange storage and distribution of my order?
A. Yes. Please contact our Head Office on 01273 286133 or Email to discuss your exact requirements with us. Our corporate scheme clients use this service.